N°16900 Customer service representative

VIRTUAL ASSISTANCE

DIGITAL MARKETER

CUSTOMER CARE SERVICE

Level of experience : From 4 to 6 years

Level of study : Graduate

Country : Nigeria

Local time : 09:30 ( UTC +01:00 )

1923 €/ Month

Availability : Not defined

Number : #16900

Talenteum charges the cost of the Talents made available and is only remunerated by a monthly subscription starting at € 190/month.

Experiences

Head, customer service unit

Fidelity bank Plc March 2019 to October 2021

Handled escalated customer issues and complaints and worked to resolve them quickly and satisfactorily.
• Cross-sold and upsold banks products and services to customers, increasing yearly branch profit by over 5%.
• Developed & implemented customer service strategies & policies that enhanced customer satisfaction & loyalty.
• Reduced average response time by 20%, ensuring prompt and efficient handling of customer inquiries and issues.
• Supervised day-to-day operations in the customer service department and trained 3+ new customer service agents

Trainings

Hi spot academy

Digital marketing April 2023 to Today

Fundamentals of digital marketing:

validated

Certifications

Customer service magic

May 2023

Customer service magic

Certification Authority : Incluserv consult limited

What do you want to do ?

About me

I am a virtual assistant and customer support personnel with over seven years of experience. My work experiences have furnished me with core competencies in digital marketing, administration, customer support, CRM, Microsoft Office, administrative support & database management.