N°16900 Customer service representative
VIRTUAL ASSISTANCE
DIGITAL MARKETER
CUSTOMER CARE SERVICE
Level of experience : From 4 to 6 years
Level of study : Graduate
Country : Nigeria
Local time : 07:09 ( UTC +01:00 )
1923 €/ Month
Availability : Not defined
Number : #16900
Talenteum charges the cost of the Talents made available and is only remunerated by a monthly subscription starting at € 190/month.
Experiences
Head, customer service unit
Handled escalated customer issues and complaints and worked to resolve them quickly and satisfactorily.
• Cross-sold and upsold banks products and services to customers, increasing yearly branch profit by over 5%.
• Developed & implemented customer service strategies & policies that enhanced customer satisfaction & loyalty.
• Reduced average response time by 20%, ensuring prompt and efficient handling of customer inquiries and issues.
• Supervised day-to-day operations in the customer service department and trained 3+ new customer service agents
Trainings
Hi spot academy
Fundamentals of digital marketing:
Certifications
Customer service magic
Customer service magic
Certification Authority :
Incluserv consult limited
What do you want to do ?
About me
I am a virtual assistant and customer support personnel with over seven years of experience. My work experiences have furnished me with core competencies in digital marketing, administration, customer support, CRM, Microsoft Office, administrative support & database management.