N°15763 Chief Human Resources Officer

CUSTOMER MANAGEMENT

HUMAN RESOURCE MANAGEMENT

HUMAN DEVELOPMENT

Level of experience : Over 10 years

Level of study : Postgraduate

Country : Mauritius

Local time : 12:34 ( UTC +04:00 )

3000 €/ Month

Availability : Immediately

Number : #15763

Talenteum charges the cost of the Talents made available and is only remunerated by a monthly subscription starting at € 190/month.

Experiences

Chief Human Resources Officer

Equinox Events July 2016 to Today

• Leads the Human Resources planning process and execution across a diverse, multi-generational, multi-level workforce that is decentralized.
• Assures branch needs are met for human resource services.
• Directs the Human Resource department activities and staff. Along with staff members, prepares department budgets and monitors expenditures.
• Provides Human Resources Committee, staff team, and board members with information on changes in policy related to regulatory compliance and guides work of Human Resources Committee in establishing personnel policies for Association.
• Oversees unemployment claim management, focusing on managing costs to the Association.
• Leads risk management efforts including workers’ compensation and safety
• Creates a consistent and effective process for employee relations and employment law requirements.
• Develops and maintains a performance management program and salary administration, including job descriptions and classifications, salary structure and salary increases that mirror the organization’s strategic goals and objectives.

Management Support Officer

Council of Beau Bassin Rose Hill July 2008 to June 2016

• Set up and maintained physical and electronic filing system

• Analyzed data and prepared for compilation into reports to be distributed to key stakeholders.

• Communicated updates and requirements between internal team members and clients to keep all parties of project progress.

• Produced and distributed team newsletters, email updates and other forms of communication

• Managed new hire training and onboarding so that all employees are aware of company policies and procedure

• Maintained attendance records, taking note of staff attendance, sick days and personal days

• Tracked and submitted employee time sheets to accounting department for payroll processing

• To carry out registry, finance, human resource and procurement and supply duties.

• To assist in administrative duties at the Construction Industry Development Board (CIDB) and to provide general support to operational services.

• To act as cashier as and when required.

• Maintain strong communication bridge between Finance and other department

• Highlights to senior managers any instances of non-compliance

Restaurant Manager

Marhaba Restaurant February 2008 to June 2008

• Developed and implemented strategies to enhance team performance, improve processes and increase inefficiency
• Championed 100% guests satisfaction by providing excellent dining experience
• Trained workers in every position, including food preparations, money handling and cleaning roles
• Handles escalated customer complaints to provide full resolutions and promote loyalty
• Managed accounts payable accounts receivable and payroll
• Developed and maintained exceptional customer service standards
• Optimized profits by controlling food, beverage and labour costs closely
• Communicate well and set strong interpersonal skills to establish positive relationship with guests and employees

Fast Food Restaurant Manager

Marhaba Fast Food February 2008 to June 2008

• Developed and implemented strategies to enhance team performance, improve processes and increase inefficiency
• Championed 100% guests satisfaction by providing excellent dining experience
• Trained workers in every position, including food preparations, money handling and cleaning roles
• Handles escalated customer complaints to provide full resolutions and promote loyalty
• Managed accounts payable accounts receivable and payroll
• Developed and maintained exceptional customer service standards
• Optimized profits by controlling food, beverage and labour costs closely
• Communicate well and set strong interpersonal skills to establish positive relationship with guests and employees






Voir moins

Shop Manager

Zul Trading August 2007 to January 2008

• Conducted job interviews led employee performance evaluations with constructive feedback rewarded top sales performance to attack and retain top quality personnel.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Taught junior employees how to meet operational and value goals with proactive strategies
• Maintained inventory accuracy by accurately counting stock-on-stock and reconciling discrepancies
• Enhanced sales by implementing merchandising and promoting events
• Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies
• Planned and update work schedule for optimal coverage of business needs
• Supervised successful, well supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections
• Ordered merchandise with accuracy by verifying back and stock maintaining inventories
• Other ad hoc duties as and when required.

Educator

Ocep College January 2004 to June 2007

Teaching English and Law subjects

• Created lessons plans in accordance with state curriculum

• Established positive relationships with students, parents, fellow teachers and school administrators

• Taught student to exercise problem solving methodology and techniques during tests

• Mentored and counseled students with social adjustments and academic problems

• Differentiated instruction according to student ability and skill level

Trainings

Open University of Mauritius

Masters Degree August 2016 to December 2019

Commonwealth Executives Masters in Business Administration:

validated

University of Madras

Bachelor of Business Administration (B.B.A.) January 2011 to December 2014

Bachelor of Business Administration (B.B.A.):

validated

Institute of Legal Executives

Level 3, Professional Diploma in Law January 2002 to December 2004

Law:

validated

What do you want to do ?

About me

Highly efficient and diligent professional with fourteen years of experience in the Council. Capable leader with excellent skills in delegating responsibilities to others and supervising and evaluating for effective task completion. Management team and oversees high-level HR duties, such as attracting talent and setting training standards and hiring procedures. Have work in different sections of the Council and help to analyze all financial performance goals and to ensure compliance to all policies while preparing workflow in order to assist in the achievement of all goals. Commitment to upholding company policies and procedures when working with staff members and motivating team. Strong analytical skills and improve organizational processes, and work to improve quality, productivity, efficiency and excellent attention to detail when dealing with paperwork.