N°13849 Developer Success Specialist

CUSTOMER MANAGEMENT

PEOPLE MANGEMENT

BUSINESS OPERATIONS

Level of experience : From 7 to 10 years

Level of study : Postgraduate

Country : Nigeria

Local time : 02:28 ( UTC +01:00 )

2000 €/ Month

Availability : Immediately

Number : #13849

Talenteum charges the cost of the Talents made available and is only remunerated by a monthly subscription starting at € 190/month.

Experiences

Developer Success Specialist

Turing June 2022 to November 2022

Delivering a consistent approach to all communications, i.e Improving the communication, engagement and motivation of Turing developers and customers.
Use a range of innovative ideas & techniques to take a strategic approach to developer and customer Engagement & communications

People and Business Operations Lead

Frotchery July 2017 to May 2022

Standardized business processes in the key business value streams which saved the company 60% net operating loss in 18 months.
Designed and developed critical metrics that drive operational performance and improved recruitment operations that ensured realistic KPIs are set for the team resulting in 90% employee retention.
Established formal and informal service level agreements (SLAs) with which operations interact which increased the business alliance and partnerships.
Provided inspired leadership to ensure profitable solutions to business challenges.

Business Advocacy Officer

IITA October 2015 to July 2017

Developed strategic plans for industry-specific prospecting, building relationships based on in-depth industry knowledge.
Conducted presentations and prepared proposals for attracting investment by developing initiatives that targeted raising funding for the business.
Team working with the Project Manager and Project Coordinator in designing, planning and implementing advocacy strategy and campaigns;
Created public awareness through effective liaison with print/electronic media at the provincial level.

Trainings

Federal University of Technology Akure

Project Management/ Prince 2 July 2015 to December 2015

Project Management/ Prince 2:

validated

Certifications

Customer Experience

September 2022

Customer Experience

Certification Authority : Udemy

Diploma in Human Resources Management

August 2022

Diploma in Human Resources Management

Certification Authority : Udemy

What do you want to do ?

About me

I am skilled in managing people and business operations; with over six years core competence in people experience; customer relationship; troubleshooting, project and client management; communication, data and information management; b2c growth and operations.