Processed, issued and settled approved life and critical illness insurance applications in an efficient manner to meet service level standards
Analyzed and identified new processes to improve the efficiency of processing insurance applications and productivity of the team
Managed deadlines and progress across the team to ensure insurance policies are delivered on time
Coordinated with internal teams to develop and implement strategies for claims processing and payments of premiums
Identified and minimized threats as part of ongoing risk management responsibilities
Collected data and created user-friendly reports that can help executives identify company progress and regression

Developed and led the team to manage debt collection service as well as ensured policies and procedures are followed within the team
Provided technical and strategic advice about debt collection services and procedures both externally and internally
Reconciled complex accounts that have been escalated from the team
Developed collection strategies and plans for debtors by negotiating manageable debt payments
Maintained up to date knowledge and understanding of appropriate regulations and internal policies and procedures in relation to debt recovery

Responded customer requests by providing accurate and appropriate information about products and services while maintaining an extremely high level of service
Validated the needs of each client using the different IT systems and adhere to established standards

Analysed and evaluated accounting documentation, previous reports and data to improve the institution’s accounting practices and financial position
Developed audit reports to identify and reduce business and financial risks through effective implementation and monitoring

Worked with external stakeholders to analyze the overall performance of the manufacturing sector in Mauritius
Researched and implemented industrial policy by conducting regular economic and historical analysis
Monitored projects undertaken by companies in the manufacturing sector and ensured completion within the decided budget and timeframe
Assisted in the preparation of the yearly budget of the ministry and prepared relevant documents for internal
stakeholders
Worked with International Trade Centre for the preliminary phase of the National Export Strategy to increase the contribution of the export sector in the economy of Mauritius