How to Recruit an IT Support Technician in Madagascar?

Madagascar: A Destination for Remote IT Support

Long known as a French-speaking destination for contact centers, Madagascar is now emerging as a strategic player in outsourced IT support. International companies, especially in Europe, are looking for flexible, efficient, and cost-effective solutions to strengthen their IT services and Madagascar is increasingly meeting that need.

At Talenteum, we help companies recruit IT support technicians based in Madagascar without the need to create a local entity. Thanks to our employer-of-record model, we simplify the selection, contracting, and administrative management process, all while ensuring full compliance with local laws.

This article guides you step by step on how to quickly access qualified, remote-ready profiles at a controlled cost.

A Pool of Trained, French-speaking, and Available IT Technicians

Each year, Madagascar graduates thousands of young IT professionals through institutions such as ISPM, the University of Antananarivo, and private technical schools like ESTI or IFT. These talents are trained to international standards, often bilingual in French and English, and operational right out of school.

Available support IT profiles include:

Level 1 and 2 Helpdesk Technicians
IT Back-Office Operators
Systems and Network Administrators
Application Support Agents

They are proficient in Windows environments, ticketing tools like Zendesk, Freshdesk, ServiceNow, and basic system administration (Active Directory, access management, maintenance).

Thanks to Madagascar’s service-oriented culture and its linguistic and cultural proximity to Europe, these technicians provide smooth, professional, and effective support for end-users.

Leading IT Service Providers in Madagascar

Several providers specialize in outsourced technical support. They offer monitoring, helpdesk, managed services, application support, and more.

Examples of established providers:

MGA Technologies: Specialist in technical support and supervision
Outsourcia Madagascar: Major BPO player with an IT department
Majika Solutions: Cybersecurity, IT management, and support
NextHope Madagascar: IT integration and value-added services
Axian Group (Telma): Infrastructure and IT staffing

These companies often work under a delegated mission model, either onsite or in a shared service center. However, for companies wanting to work directly with technicians without a complex intermediary, Talenteum offers a flexible alternative through its employer-of-record model.

Why Choose Employer of Record with Talenteum?

At Talenteum, we offer a simple, legal, and efficient approach to hiring IT support technicians in Madagascar:

Talent sourcing: Access to a database of pre-qualified profiles
Client validation: Interview, technical test, mutual agreement
Employer of record: We employ the talent locally, you manage the mission
Admin management: Payroll, social declarations, local compliance handled by us

This model allows you to:

Hire without creating a subsidiary
Have a transparent monthly cost (€390/month + collaborator’s salary)
Reduce onboarding times (start in less than 2 weeks)
Ensure a secure legal framework

Example Profiles Available at Talenteum

Here are examples of IT support technicians we currently support:

Level 1 Support Technician (French/English)
– Office ticket handling, VPN, Outlook, remote desktop support
IT Operator
– Access rights management, back-office, daily maintenance
Network and Systems Technician
– Server monitoring, remote reboot, network configuration
Application Support
– User assistance for business software (CRM, ERP, SaaS platform)

Client case study: A French SaaS company hired two support technicians in Antananarivo via Talenteum. The result: 35% cost savings, maintained service quality, and satisfied clients 6 days a week.

Key Figures on IT in Madagascar

30,000+ active IT professionals, with 40% in technical support
1,000+ IT graduates/year from schools in Antananarivo
Average remote IT technician salary: €500 to €900 gross/month
Client satisfaction rate for outsourced IT services: over 75%

With increased internet speed (fiber in major cities), talents trained to European standards, and very competitive cost structures, Madagascar is a strategic lever to optimize your IT resources.

Hiring an IT Technician in Madagascar: Simple and Cost-Effective

Hiring an IT support technician in Madagascar means choosing an agile, affordable, and effective model. Thanks to competent talents, a service-oriented culture, and experienced providers, Madagascar is now one of the most attractive countries for IT outsourcing.

With a pool of qualified, bilingual talents trained to international standards, Madagascar stands out as a reliable and competitive IT outsourcing destination.

With local expert partners and platforms like Talenteum, you can now quickly access operational profileswhether for short-term missions or long-term roles. The employer-of-record model offered by Talenteum secures the entire process: selection, contracting, payroll, local compliance. This model simplifies management for businesses while offering a solid legal framework for talents.

By choosing Madagascar for your IT support, you opt for a flexible, human, and efficient model, without compromising on quality. Whether you need helpdesk, back-office, or application support, there’s a solution it’s just a matter of knowing where to look.

Talenteum is here to help.

By working with Talenteum, you get direct access to talent, without legal hassle, heavy intermediaries, with outsourced admin management and a predictable cost.