Energetic and optimistic customer service representative with over 5 years of professional experience assisting customers in solving issues with a history of working with Technology and Banking industries. I am keen to support organizations to continue to deliver quality service, improve customer retention.

Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Fluent in English

Previously, I was the Quality Assurance Analyst where I partnered with my Team to co-write new, positive customer service parameters for evaluation that reduced poorly handled interactions by 15%

Interested in Customer Success/Service and Quality Assurance
Customer Service: Interact well with callers requesting product information and technical support, responding with professionalism and empathy while proactively resolving conflicts to prevent escalation and ensure customer satisfaction.

Communications: Clearly communicate with customers via telephone, social media and online to identify individual needs and provide positive solutions. Superb active listening skills complemented by proven skill in facilitating consultative sales discussions.

Leadership and Teamwork: Avid team supporter, motivating peers through personal example, a positive attitude, and a willingness to lend a hand whenever needed, and learn new things. Available to work overtime.

Technical Proficiencies: Solid command of CRM, cPanel, Google Docs, Microsoft office, Banking Apps.

When I’m not on the job, I love watching movies, working my way through the internet with my mobile phone and indulging my love for seeing new places.

If you’d like to learn more about how my services can help your company, please reach out via email