 Manage both the financial, administration activities and operations of the enterprise to ensure profitability for the agribusiness.
 Plan and develop business plan, timelines and budgets to perform financial projects.
 Monitor and manage expenditures within allotted budget.
 Use data to analyze and predict trends, prepare financial forecasts and increase business growth and profitability.
 Review all invoices and make the relevant payments in a timely manner.
 Ensure the preparation and maintenance of all financial records.
 Provide training and guidance to staff and teams as needed to ensure set KPIs are met.
 Develop strategic overall goals for the business growth and sustainability.
 Perform risk assessment and recommend mitigation strategy and measures.
Accomplishments:
 Launched monthly open day to farmers which has led to growth in revenue by 200% in the last financial year.
 I collaborated with suppliers for merchandizing and promotions which boost sales and surpassed projected
sales targets by 50% in 2018/2019 financial year.

 Negotiating and influencing strategic decisions with the director.
 Maintain a strategic financial plan that will indicate the trends and requirements for development plan and will forecast future business growth strategy.
 Manage recruitment, performance management, staff training, appraisal and development for all staff at the center.
 Ensuring a safe environment for the stakeholders, to provide a secure environment in which due learning processes can be provided.
 Ensure the health and safety policy is implemented at all times, put into practice and it is reviewed and assessed at regular intervals.
 Plan and manage strategic communication and regular staff training.
 Plan and manage change in accordance with the development and strategic plan.
 Coordinating and controlling all services of the center.
 Implementing policies and procedures and managing daily center operations.
 Performing administrative duties and overseeing the upkeep of the center.
 Profit and loss management, budgeting and revenue maximization.
 Handling daily ad hoc responsibilities.

 Monitor customer feedback and behavior to ascertain reasons for customer churn and find solutions to minimize it.
 Identify customer journey and customer segmentation to improve service quality and experience at the touch points.
 Compile monthly compliance toolkit and rate the overall compliance and adherence to policies and Procedures.
 Collect and compile periodic customer feedback report and customer satisfaction level and share the feedback with the team.
 Collect data from various customer feedback channels and business trends to help in strategic positioning and share appropriate changes that will drive profitability and business growth.
 Ensure thorough knowledge of existing and new products by all staff through constant e-learning, training and cascade of memo and changes in policies.
 Use CRM data to analyze customer trends reduce account dormancy and to increase profitability and efficiency.
 Work closely with service providers and ensure Turn Around Time is as per set Service Levels Agreements.
 Handle all customer complaints and issues (verbal, written or from social media) and ensure timely response and resolution of all their concerns.
 Analyze and prepare staff and resource requirements to ensure efficiency in service and smooth flow of operations.
Accomplishments:
 Achieved a customer satisfaction rating of 95% by reducing customer complaints through implementing a dedicated complaint handling desk.
 Improved efficiency in customer service to 85% by providing frequent staff training on products.
 Attained 100% rating score on CRM data quality by enforcing first time right data policy.
 Resolved customer complaints by identifying problems and taking appropriate corrective action. This resulted to 85% in the department’s efficiency.

Account Opening Supervisor
 Champion KYC policy as per the account opening requirements, bank’s policies and procedures, AML and CFT policies and CBK guidelines.
 Audit CRM customer data to ensure reliable customer data is captured thus ensure account data quality–first time right data capture policy is adhered to.
 Hold safe custody of cheque books and issue to clients.
 Batch proof account opening and cards reports.
 Ensure 100% compliance to the Bank’s Policies and Procedures in all account related activities.
 Ensure compliance to the relevant CBK prudential guidelines.
 Ensure issuance and registration of Equitel sim card is as per CAK policy.

Wings to Fly Champion
Role:
 Uphold the dignity and respect of children.
 Provide guidance to business unit on child protection issues and good practice.
 Provide administrative and program support to the selection process for the Wings to Fly program.
 Plan and manage Wings to Fly budgets for the selection process and ensure that expenditure does not exceed set budget.
 Convene the CSSB; members are leaders from the elective positions in the government, business leaders,
religious leaders and other organizations with similar interests.
 Prepare minutes, reports, presentations and training on the selection process and donor requirements.
 Co-ordinate mentorship for the scholars as prescribed by the program guidelines.
 Act as the contact person to Equity Group Foundation on Wings to Fly.
 Communicate to the scholars and CSSB, coordinate travel logistics, receive and distribute shopping hampers to all scholars when they are returning to school at the beginning of each academic term.
 Ensure delivery of pay advice letters to the schools and collect school fees receipts for onward transmission to Equity Group Foundation.
 Verify and processing of scholar claims on all the expenses incurred by scholars or for scholars.
 Monitor performance for both Wings to Fly and TVET scholars.
 Co-ordinate TVET program at the region.

 Carry out training needs assessments to identify training needs of the CBOs, groups and individuals.
 Curriculum design, development and adoption as per training need assessment report.
 Facilitate training sessions and capacity building to adult learners.
 Identify, establish and maintain partnerships with stakeholders, local financial institutions, groups, individuals
and CBOs and encourage them to join mainstream banking and to use various products and services available.
 Carry out post training impact assessment and write up success stories based on significant change in financial behavior and growth in their micro enterprises.
 Liaise with government, private and community agencies for outreach programs.
 Collect and consolidate data for donor reporting needs.
 Support monitoring and evaluation activities by coordinating with the staff on data collection and information management.
 Conduct outreach to community and local leaders, mobilizing, developing and managing partnerships with
private sector and other stakeholders.

Accomplishments:
 I trained over 2000 women, men and youth on financial literacy and impacted positively on their financial behavior.
 I assisted over 50 youth groups and 35 women groups’ access credit facilities in several financial institutions, Women Enterprise Funds and Youth Fund.
 Over 1500 individuals had access to basic bank accounts, saving and loan products.