I have worked for more than 10 years at the senior management level in Mauritian and very large global organisations like TNT Express and Accenture. I have more than 20 years of IT experience in IT Operations, IT Security, Infrastructure Support, and Operations Management. I have working experience with implementing IT networking and IT Infrastructure and systems for many industries and sectors as I have worked with hospitals and clinics, government offices, banks, offshore and outsourcing firms as well as hotels. I have implemented very complex projects spanning various countries. The latest one is MASE project for Maritime Security for the Indian Ocean Commission.

● Set Department Strategy and goals
● Trained and recruited to build a competent team – Result was that certifications level were regained ( Gold Partner Microsoft, Silver Partner HPE, Sophos Gold Partner)
● Defined products areas and market segments
● Exceeded net profit budget of the department by 25% every year
● Rebuys on SLA contracts rate of above 80%
● Project management on large-scale implementations for example Datacentre network setup for a regional bank, setting of infrastructure for financial services organisations, and setting up of a regional maritime monitoring system for Indian Ocean Commission
● Drove change in my team and management team
● Changed processes and systems ( Navision ERP) for better monitoring and service level
● Stabilised service delivery and team spirit through time off, commission scheme, the on-call roster for work-life balance
● Designs of IT solutions and Infrastructure and disaster recovery sites for various organisation ranging from a few to thousands of users.
● Continuous improvement measures recognised at ISO Audit level.

● Led the Mauritius integration project of the order of Rs 30 million for the total contract value of USD 400 million
● Delivered IT services to Accenture standards to a 24x7 service delivery organisation of 800 staff.
● Drove change through regular meetings and presentations to ensure success.
● Achieved very high cost savings and very high level recognition through out of box thinking
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● Led the Mauritius integration project of the order of Rs 30 million for the total contract value of USD 400 million
● Delivered IT services to Accenture standards to a 24x7 service delivery organisation of 800 staff.
● Drove change through regular meetings and presentations to ensure success.
● Achieved very high cost savings and very high level recognition through out of box thinking
● Led the Mauritius integration project of the order of Rs 30 million for the total contract value of USD 400 million
● Delivered IT services to Accenture standards to a 24x7 service delivery organisation of 800 staff.
Transformed the IT Infrastructure and IT services
● Led an international multidisciplinary team through the IT Audit, IT Systems design and implementation over 2 years
● Drove for growth from 250 to 750 staff members over 5 years with a yearly profitability of 30%
● Achieved Above average rating for 5 years in performance appraisals
● Setup and ensured internal controls, internal and external audits were passed successfully
● The organisation was recognised for its high levels of service delivery through the Business Excellence Awards locally and for being chosen to report eventually to the head office of TNT Express.
● Achieved ISO 27001 ( information Security Standard) and worked on ISO 22301( Business Continuity) as well as maintained ISO 9001 ( Quality standard), 14001 ( Environmental protection) and SA 8000 ( Social accountability).
● Implemented an ITIL compliant Service Management process and helpdesk
● Trained and built a competent and happy team
● Ensured team members were growing and had a good work life balance even in 24x7 support environment
● Optimised IT systems such that large cost savings were done every year

● Implemented the first commercial IP based wireless internet service provider network in Mauritius
● Built a networking and cabling department
● Built a network managed outsourcing service
● Recruited and trained a competent and happy team.

● Implemented the first commercial IP based wireless internet service provider network in Mauritius
● Built a networking and cabling department
● Built a network managed outsourcing service
● Recruited and trained a competent and happy team.