N°5470 Junior planner
BUSINESS
DEVELOPMENT
SUPPORT
Level of experience : From 1 to 2 years
Level of study : Graduate
Country : United Kingdom
Local time : 02:17 ( UTC +01:00 )
Availability : Immediately
Number : #5470
Talenteum charges the cost of the Talents made available and is only remunerated by a monthly subscription starting at € 190/month.
Experiences
Senior Operations Associate
- Created outbound call campaigns to retain members and provide support to onboarding members
- Received up to 100 inbounds per day from prospective
- Members looking to gain a business bank account. 90% of these inbounds turned into an active Member.
- Created processes for team members using Confluence to build versatile documentation
- Built Standard Operating Procedures (SOP’s) for the team to have set guidelines and achieve quality control
- Knowledge of agile delivery tooling; JIRA, Confluence, Looker
- Exceeded our monthly team target of 2000 sign-ups every month
- Used LinkedIn Sales Navigator to contact small-medium enterprises in order to generate warm leads
- Telesales trained which was our methodology used for making sales
- Used various streams of communication (In-app messages, letters, emails and calls) to target Members accordingly
- Promoted to a Senior role within a year
- Utilized Looker to gain qualitative data regarding the targets
- Used JIRA to plan, track and report key projects within the team
- Contributed towards 250 sign-ups every month
Interviewed and trained new candidates to join the team
- Aided in project-building
- Financial Crime Trained
Trainings
Live and Learn Consultancy LTD
Live and Learn - Telephone Sales Skills: Telephone Sales Skills
What do you want to do ?
About me
I have several years of experience within a start-up environment to a growth environment, I believe I possess the necessary business solutions, operations and logistics skills to be of great fit at this company.
With a drive for technology and an entrepreneurial spirit within the start-up industry, I have gained invaluable experience within various markets (Banking, Healthcare and Ride-sharing); all leading to an amalgamation of achievements listed below:
- Completed day-to-day business activities in Onboarding support;
- Produced Standard Operating Procedures (SOP’s) for the team;
- Conducted a workflow analysis of business risks to which aided in forecasting for future business decisions;
- Provide training material to all new recruits;
- Conducted Zoom calls to new trainees;
- Took part in interview panels to find the best candidates for the team;
- Set a KPI structure for new members of the team;
- Created a structured workflow for the new team;
- Increased the consumer support conversion by collaborating with other teams to make better processes and dashboards;
- Delivered presentations to internal stakeholders when conducting test and learn projects.
I have a 5 year profession in Operational Support, however, I am looking to becoming a Junior Analyst which I am working towards both in my personal and professional life. I will be moving to Mauritius by the middle of 2021; therefore any remote work around Africa would be ideal.