• Answering questions about a company's products or services.

• Processing orders and transactions.

• Resolving issues and troubleshooting technical problems.

• Delivering information about a company's offerings.

Providing proactive customer outreach.

• Handling customer complaints.

• Collecting and analysing customer feedback.

Creating business opportunities by identifying prospects and evaluating their position in the
industry
• Researching and analyzing sales options, initiating & completing transactions
• Establishing contact and developing relationships with prospects & recommending solutions
• Maintaining relationships with clients by providing support, information, and guidance
• Researching and recommending new opportunities for business growth
• Recommending profit and service improvements
• Identifying product improvements & new products by remaining current on industry trends, market
activities, and competitors
• Preparing reports by collecting, analyzing, and summarizing information
• Maintaining quality service by establishing and enforcing organization standards

• Keeping a record of sales and restocking the store accordingly.
• Managing and training store staff.
• Ensuring that the store is kept clean and organized.
• Mediating any confrontations between staff and clients and de-escalating the situation.
• Processing and maintaining inventory records.
• Modifying and implementing inventory control and disposal procedures.
• Keep records and reports up to date.
• Any other duties as assigned by supervisor.