N°14309 Systems Administrator/ Developer

IT SUPPORT

PHP

LARAVEL

Level of experience : From 2 to 4 years

Level of study : Graduate

Country : Kenya

Local time : 09:24 ( UTC +03:00 )

1274 €/ Month

Availability : Immediately

Number : #14309

Talenteum charges the cost of the Talents made available and is only remunerated by a monthly subscription starting at € 190/month.

Experiences

Developer

Dewam Investment Limited March 2022 to Today

Developed the following web application systems
Voting System for Bukura Agricultural College
Appointment Management System for Ora Nail Spot
Debugged & updated code for White Swan Ltd which is a car hiring company

IT Support Assistant

11 Degrees Consulting March 2022 to Today

Daily/Monthly helpdesk analysis & support of clients.
Ensuring timely resolving of tickets raised by clients
Configurations of switches, access points, routers among other networking infrastructures
Providing technical support & training users on the current systems and networks
Database migration & Server migration to AWS lambda & EC2 instances.
Developing & Deploying Web Applications such as leave systems, and employee voting systems, auditing systems among other systems.
Troubleshooting systems and network problems and solving hardware/software faults.
IT Asset management, movement & procurement of ICT facilities.
Implementation of Zendesk System, Fiix, for Automobiles & Fabrication maintenance.
Implementing data analytics on biometric data collected on Power Bi, SPSS & AWS Quick Sight.
Training staff on beginner & advanced Excel

Key Achievement: I managed to oversee the implementation of Growatt Inverter, which helped in protecting the organizations servers & switches. This also helped in reducing the downtime of services which were brought about by power outage.

Systems Analyst Support

Jirani Logistics Limited December 2021 to February 2022

Installation and configuration of computer hardware, operating systems, printers, and software/mobile applications.
Providing technical support & training users on the current systems and networks
Servicing & repairing the company's ICT equipment.
Troubleshooting systems and network problems and solving hardware/software faults.
Carrying out system analysis, coming up with recommendations & measures of improving the system.
Monitoring & maintaining the implemented systems.
Enhancing Improved Information System Security
Recommending, advising and supervising Hardware/Software specifications for Information Communication Technology equipment;
Key Achievement: I managed to bring about profit retention of 80%

Assistant Systems Administrator

Impalapay LImited January 2020 to August 2021

Installation and configuration of computer hardware, operating systems, printers,
and software/mobile applications systems and websites.
Troubleshooting systems and network problems and solving hardware/software faults & ensuring all the steps are documented.
Engaged and supported all key stakeholders and vendors.
Handling & resolving clients' technical challenges
Managing servers running on VMware & HyperV
Developing, Maintaining & updating data backup.
Enhancing Information System Security
IT Technical Support link between our end-users and development team
Implementation, advising, and ensuring the organization adheres to the IT set standards & audited recommendations.
Email migrations Gsuite - Office 365
Onboarding clients and taking them through integrating the company's APIs & also
integrating partners API's using PHP, & Java languages
Key Achievement: Brought about an increase of upwards of 50% customer retention

IT Support/ Helpdesk Intern

United States International University- Africa January 2019 to April 2019

Installing, configuring, and repairing Hardware components and Computer software applications such as( Linux, Unix, RedHat, Ubuntu, windows Mac OS, Oracle, openSUSE).
Assisting users in Active Directory, email servers, LAN Support among other user applications.
Systems, Telephone, and Network Troubleshooting.
Supporting Network Infrastructure &, Prioritizing, and managing open clients calls.
Monitoring and maintaining computer systems, printers, and networks both onsite and remotely.
Setting up new users' accounts, profiles, ensuring effective logging in, and dealing with password issues
Planning & supporting the rollout of new applications
Implementing disaster recovery procedures, scheduling & performing preventive maintenance for IT equipment & ensuring Information system security using Sophos, McAfee Firewall
Coordinating with ICT Support, Networking team & other departments to ensure quality user support and experience among faculty member & students
Conducting user training, advising, and support for staff & interns on how to diagnose, troubleshoot & repair technical issues that they may encounter.

Key achievement: Improved our department's performance by 30% by ensuring fast closing of tickets & great customer satisfaction

Trainings

jomo Kenyatta University of Agriculture & Technology

Bachelors of Business Information Technology May 2016 to December 2020

Business Information Technology:

validated

Certifications

Google IT Support Certificate

August 2021 to December 2021

Google IT Support Certificate

Certification Authority : Coursera | Google

AWS Certified Cloud Practitioner

April 2019 to June 2019

AWS Certified Cloud Practitioner

Certification Authority : AWS Training and Certification
Licence : 9S6MNLPLFBREQ0KL

What do you want to do ?

About me

I am ambitious and result-driven. I thrive on challenges and constantly set goals for myself, so I have something to strive toward. Being a result-driven person, I have managed to improve businesses performances, profits, and service. Having helped these organizations attain these results & also being willing to learn, I am certain that my skills will aid in achieving the set goals.