N°13922 Senior Technical Support Specialist
APPLICATION SUPPORT
CUSTOMER SUPPORT
FUNCTIONAL AND TECHNICAL SUPPORT
Level of experience : From 2 to 4 years
Level of study : Graduate
Country : Nigeria
Local time : 01:05 ( UTC +01:00 )
961 €/ Month
Availability : In 1 month
Number : #13922
Talenteum charges the cost of the Talents made available and is only remunerated by a monthly subscription starting at € 190/month.
Experiences
Senior Technical Support Specialist
Responsibilities:
• Ensures operational resilience through end-to-end root cause analysis
• Performs technical assistance for issues related to exchange, Microsoft 365 apps, domain and web hosting and Google workspace
• Monitors the effectiveness and success rate of support Service Level Agreement And the support team
• Develops and deliver technical training to clients and colleagues
• Deploys cloud-based application environment (Microsoft 365, Google workspace etc.) for seamless operation and borderless collaboration
• Performs data migration from other email platforms to Microsoft 365 and Google workspace
Trainings
Informa
HDI Certified Customer Service Representative:
What do you want to do ?
About me
A dedicated Support Specialist adept in technical and user support, troubleshooting and software analysis. Known for developing effective client / customer relationships and delivering projects on time. As a well-rounded leader with outstanding communications and interpersonal skills, I seek roles in customer / service support management.