Dorcas is a virtual Assistant with over 7 years of experience in different fields. She is a smart worker with a diploma in computer science and currently pursuing a degree in the same field. Dorcas has broad experience in customer service, marketing and project management. She has skills in using various software which includes Canva and photoshop for graphic design, and CRM tools such as 17hats for customer support. Clickup, Trello and Asana for Project Management. She has experience in office management for data entry this includes the use of Excel, access, word, and google sheets. Google form, Typeform for data collection. For information storage, she has proficiency in the use of various cloud-based tools such as Dropbox, Microsoft one drive, and iCloud. she has good communication with proficiency in the use of Google meets, zoom, WhatsApp and skype. She is a team player. She has good skills in social media content creation and digital marketing and social apps including Instagram, Facebook and Twitter. she can create websites using WordPress, Java and Joomla. With her skills in time and organizational management, she uses calendly, Google calendars and Ical. She knows SEO implementation, she can implement a wide range of strategies for branding purposes, especially when it comes to improving a client's social media presence and SEO in both on-page and off-page optimization. She is always ready to learn and be trained in different areas to meet customers’ needs.