• Manage Telesales. Field sales and Customer Success team
• Recruiting and training sales personnel and allocate responsibilities and office space
• Assessing staff performance and provide coaching and guidance to ensure maximum efficiency
• Develop strategy and initiatives to ensure achievement of Company Sales Volume,
Value, Profitability and Market share objectives;
• Provide expertise when setting and adjusting pricing plans and discount rates;
• Track sales team metrics and share them with company leadership;
• Set comprehensive goals for team performance and sales growth;
• Develop strategic partnerships and nurture/manage key relationships;
• Execute plans to grow B2C and B2B customer base;
• Evaluate performance by analysing and interpreting data and metrics;
• Write and submit reports to the CEO in all matters of importance;
• Monitor competition, economic indicators, and industry trends;
• Regular training of personnel to ensure continuous skills development as well as product
knowledge;
• Building and managing the customer success team

Recruiting and training sales personnel and allocate responsibilities and office space

• Assessing staff performance and provide coaching and guidance to ensure maximum efficiency

• Managing the Telesales team (70 team members in Nigeria and Ghana, 3 team leads) and assisting

telesales agent while implementing sales strategies.

• Manage sales operation processes and procedures

• Setting weekly and monthly sales targets and compiling and presenting sales reports to

management

Manage the post sales customer success to grow the business and maintain client retention
through customer support via all our channels and resolving customer’s issues
• Grow partner and client lifetime value through cross-sell and up-sell, higher product adoption,
customer satisfaction and overall health scores
• Manage and troubleshoot all escalated complaints and incidents
• Carry out customer satisfaction surveys and analyse the results aimed at increasing customer
retention and reducing churn

• Managed office work order and the service department team members including customer
service interactions, reports, and repairs
• Coordinated the on boarding process for new clients
• Monitored department issues and client complaints to define patterns and work to lessen those
recurring issues
• Planning and coordinating administrative procedures and systems and devising ways to
streamline processes
• Increased sales across all channels through effective hiring, training, and management
approach
Oversaw team members performing inspections, preparing reports, and doing repairs to ensure
highest quality of work
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to
budgetary constraints
• Monitor costs and expenses to assist in budget preparation

Effective cash management in the branch as Head Teller
• Transfer of funds using NEFT or NIBS module
• Managed the administrative functions of the branch and the appropriate general ledger
ensuring proper records and balanced general ledger
• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Keep abreast with all organizational changes and business developments

Managing customer conversion project that aims to convert users to repeat buyers while
leading a group of 6 team members
• Created timeline of project activities and ensured all deadline were met according to set
target
• Supervised the daily activities of the conversion team
• Monitor and manage productivity from the team by ensuring individual and Team KPIs are met
• Coordinate with the Collection team, making decisions on training requirement for team
members and adjusting targets to suit the needs of the business
• Work closely with the Marketing team to strategize customer loyalty programs and reduce
marketing spend
• Review the performance of team members and reports their performance to the Conversion
Manager
• Produce reports for the management on competitor activity by collecting market intelligence
from customer contacts during sales calls

Resolve customer’s complaint via phone, email, or social media
• Answer questions, queries, complaints, and feedbacks from customers
• Work closely with customer service manager to ensure proper customer service is being
delivered while upholding customer service culture
• Other administrative function.