Limit date : 18 Dec 2021
Required degree :
Experience level :
From 4 to 6 years
Activity area :Administrative
Company : SC000012
Type of contract :
Permanent employment contract (CDI)
Our client is one of the leaders in the Banking Sector in Mauritius.
As Change Executive - Consultant, you will be responsible of the following:
Fully understand the change and identify impacts of the change on all relevant stakeholders;
Draft and execute the change management plan to ensure smooth implementation and sustainable adoption of the change;
Build on learnings from past implementations to advise and support teams prior and during implementation phase to ensure adoption of product and process changes;
Co-create and deliver training to equip the impacted actors with the right skills and knowledge and ensure team readiness to handle the change;
Act as a point of contact between the development team and the end-users to collect or escalate feedback/issues during and after launches;
Trouble shoot issues and provide support to end-users on the systems and/or processes being implemented;
Consolidate feedback from users and report summarized highlights to the development team to improve their journey;
Share progress, KPIs and success stories following each product roll-out to concerned stakeholders;
Track and analyse available stats in view of implementing initiatives to ensure that objectives of journeys (adoption, faster turnaround time, increased business etc.) are met;
Build hype and excitement while managing fears and concerns during implementation phase.
The ideal candidate will have:
Minimum of 5 years’ banking experience preferably in business lines or in banking operations.
The ideal candidate should have:
Good analytical skills;
Good knowledge of banking products, services and operations;
Excellent communication and interpersonal skills;
Good Presentation skills and ability to convey complex concepts in a simplified manner;
Ability to handle disruptions while giving training and overcome group resistance;
Fast learner to be able to quickly grasp new concepts/processes outside his/her expertise competencies.