{"id":5360,"date":"2025-07-01T09:46:26","date_gmt":"2025-07-01T05:46:26","guid":{"rendered":"https:\/\/talenteum.com\/?p=5360"},"modified":"2025-07-02T11:08:22","modified_gmt":"2025-07-02T07:08:22","slug":"comment-constituer-un-centre-de-services-partages","status":"publish","type":"post","link":"https:\/\/talenteum.com\/fr\/comment-constituer-un-centre-de-services-partages\/","title":{"rendered":"Comment constituer un centre de services partag\u00e9s\u202f?"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Le&nbsp;centre de services partag\u00e9s (CSP)&nbsp;s\u2019est impos\u00e9 comme une solution strat\u00e9gique pour optimiser les co\u00fbts, mutualiser les comp\u00e9tences et am\u00e9liorer la performance des organisations. En regroupant des fonctions support comme la paie, les ressources humaines, la comptabilit\u00e9 ou encore le service informatique au sein d\u2019une seule entit\u00e9 d\u00e9di\u00e9e, les entreprises lib\u00e8rent du temps et de l\u2019\u00e9nergie pour se concentrer sur leur c\u0153ur de m\u00e9tier. Avec l\u2019essor du travail \u00e0 distance, de nouvelles opportunit\u00e9s \u00e9mergent pour externaliser ces services vers des pays \u00e0 fort potentiel de <a href=\"https:\/\/talenteum.com\/fr\/top-5-des-pays-pour-recruter-des-talents-qualifies-a-distance\/\">talents qualifi\u00e9s<\/a>, comme ceux propos\u00e9s par&nbsp;Talenteum. Le CSP est ainsi devenu un v\u00e9ritable levier de comp\u00e9titivit\u00e9, d\u2019agilit\u00e9 et de croissance durable pour les entreprises de toutes tailles.<\/p>\n\n\n\n<p>Mettre en place un centre de services partag\u00e9s ne s\u2019improvise pas\u202f: cela exige une planification rigoureuse et une m\u00e9thodologie claire. La premi\u00e8re \u00e9tape consiste \u00e0 identifier les processus et fonctions qui peuvent \u00eatre mutualis\u00e9s sans nuire au c\u0153ur de m\u00e9tier. Il s\u2019agit souvent de t\u00e2ches r\u00e9p\u00e9titives \u00e0 faible valeur ajout\u00e9e mais indispensables, comme la gestion de la paie, la facturation ou le <a href=\"https:\/\/talenteum.com\/fr\/specialistes-informatique\/\">support IT<\/a>. Ensuite, il faut d\u00e9finir la structure\u202f: site interne, CSP externalis\u00e9 ou mod\u00e8le hybride. Le choix du lieu est strat\u00e9gique\u202f: disponibilit\u00e9 des comp\u00e9tences, co\u00fbts salariaux, infrastructure technologique et s\u00e9curit\u00e9 des donn\u00e9es sont des crit\u00e8res d\u00e9terminants. Vient ensuite la constitution de l\u2019\u00e9quipe\u202f: recruter ou externaliser\u202f? Former ou int\u00e9grer des talents d\u00e9j\u00e0 op\u00e9rationnels\u202f? C\u2019est ici que des partenaires comme&nbsp;Talenteum&nbsp;apportent une valeur d\u00e9cisive\u202f: en fournissant une communaut\u00e9 de talents qualifi\u00e9s, d\u00e9j\u00e0 pr\u00eats \u00e0 travailler \u00e0 distance, tout en g\u00e9rant les aspects administratifs et juridiques gr\u00e2ce au <a href=\"https:\/\/talenteum.com\/fr\/portage-salarial-afrique\">portage salarial<\/a>. Enfin, il est essentiel de mettre en place des outils collaboratifs, des processus standardis\u00e9s et des indicateurs de performance pour assurer la qualit\u00e9, la transparence et l\u2019am\u00e9lioration continue des services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Des chiffres qui parlent : l\u2019essor mondial des CSP<\/h2>\n\n\n\n<p>Aujourd\u2019hui, plus de&nbsp;80\u202f% des entreprises du Fortune 500&nbsp;disposent d\u2019un centre de services partag\u00e9s ou d\u2019une forme d\u2019organisation similaire. Selon&nbsp;Deloitte, le march\u00e9 mondial des CSP a connu une croissance de plus de 30\u202f% au cours de la derni\u00e8re d\u00e9cennie. Les fonctions les plus souvent mutualis\u00e9es sont la finance, les ressources humaines et l\u2019informatique. En Europe, environ&nbsp;50\u202f% des grandes entreprises&nbsp;ont d\u00e9j\u00e0 centralis\u00e9 tout ou partie de leurs fonctions support. Cette dynamique est soutenue par la digitalisation, la recherche de gains d\u2019efficacit\u00e9 et la volont\u00e9 de ma\u00eetriser les co\u00fbts de fonctionnement. En moyenne, un CSP bien structur\u00e9 permet une r\u00e9duction des co\u00fbts op\u00e9rationnels de&nbsp;20 \u00e0 40\u202f%. Le mod\u00e8le n\u2019est plus r\u00e9serv\u00e9 aux multinationales\u202f: de plus en plus de PME et ETI y voient un moyen concret de rester comp\u00e9titives face aux g\u00e9ants de leur secteur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Des exemples d\u2019entreprises qui misent sur les CSP<\/h2>\n\n\n\n<p>De grandes entreprises internationales illustrent parfaitement l\u2019int\u00e9r\u00eat des centres de services partag\u00e9s.&nbsp;Unilever, par exemple, a mis en place des CSP r\u00e9gionaux pour centraliser ses fonctions comptables et RH en Europe, en Asie et en Am\u00e9rique Latine.&nbsp;Nestl\u00e9&nbsp;a cr\u00e9\u00e9 son Global Business Services (GBS) pour uniformiser ses processus financiers et administratifs \u00e0 l\u2019\u00e9chelle mondiale, tout en les adaptant aux sp\u00e9cificit\u00e9s locales. M\u00eame constat chez&nbsp;Siemens, qui a choisi de centraliser ses op\u00e9rations de back-office dans plusieurs hubs r\u00e9gionaux. Certaines entreprises de taille plus petite, m\u00eame des start-ups de taille interm\u00e9diaire mettent \u00e9galement en place ce type d\u2019organisation.&nbsp;<\/p>\n\n\n\n<div class=\"video-wrapper\"><iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/dfWeXPRZYdQ?si=wMqVrU7EUClRQvRQ\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/div>\n\n\n\n\n<p>Ces exemples montrent que le CSP n\u2019est pas qu\u2019une question de r\u00e9duction des co\u00fbts\u202f: il permet aussi de standardiser les processus, d\u2019am\u00e9liorer la qualit\u00e9 de service interne et de renforcer la conformit\u00e9 r\u00e9glementaire. Aujourd\u2019hui, gr\u00e2ce au digital, m\u00eame une start-up peut envisager une logique de services partag\u00e9s, \u00e0 travers des solutions cloud ou <a href=\"https:\/\/talenteum.com\/fr\/externalisation-afrique\">l\u2019externalisation<\/a> aupr\u00e8s de partenaires sp\u00e9cialis\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">O\u00f9 sont situ\u00e9s les principaux hubs de CSP\u202f?<\/h2>\n\n\n\n<p>Traditionnellement, des pays comme l\u2019Inde, les Philippines ou la Pologne se sont impos\u00e9s comme des destinations privil\u00e9gi\u00e9es pour les centres de services partag\u00e9s, gr\u00e2ce \u00e0 leur large vivier de talents multilingues et \u00e0 des co\u00fbts salariaux comp\u00e9titifs. L\u2019Europe de l\u2019Est Roumanie, Hongrie, R\u00e9publique Tch\u00e8que &nbsp;est \u00e9galement tr\u00e8s pris\u00e9e par les entreprises europ\u00e9ennes cherchant \u00e0 mutualiser des fonctions tout en restant proches de leurs march\u00e9s. De plus en plus, l\u2019Afrique \u00e9merge comme une alternative cr\u00e9dible\u202f: <a href=\"https:\/\/talenteum.com\/fr\/freelance-madagascar\/\">Madagascar<\/a>, <a href=\"https:\/\/talenteum.com\/fr\/externalisation-maurice\">\u00cele Maurice<\/a>, <a href=\"https:\/\/talenteum.com\/fr\/externalisation-maroc\">Maroc<\/a>, <a href=\"https:\/\/talenteum.com\/fr\/externalisation-tunisie\">Tunisie<\/a> et <a href=\"https:\/\/talenteum.com\/fr\/externalisation-senegal\">S\u00e9n\u00e9gal<\/a> se positionnent comme de nouvelles destinations pour les CSP gr\u00e2ce \u00e0 leur main-d\u2019\u0153uvre jeune, qualifi\u00e9e et francophone ou anglophone. Ces pays offrent des fuseaux horaires compatibles avec l\u2019Europe et une stabilit\u00e9 politique et \u00e9conomique de plus en plus attractive. Le d\u00e9veloppement d\u2019infrastructures num\u00e9riques performantes rend ces zones particuli\u00e8rement pertinentes pour h\u00e9berger des \u00e9quipes \u00e0 distance d\u00e9di\u00e9es aux fonctions support.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Talenteum : une opportunit\u00e9 pour cr\u00e9er son CSP \u00e0 distance<\/h2>\n\n\n\n<p>C\u2019est dans ce contexte que&nbsp;Talenteum&nbsp;se distingue\u202f: notre plateforme met \u00e0 disposition des entreprises des talents qualifi\u00e9s bas\u00e9s en Afrique, d\u00e9j\u00e0 pr\u00eats \u00e0 <a href=\"https:\/\/talenteum.com\/fr\/les-9-meilleures-plateformes-demploi-a-distance-en-afrique\/\">travailler \u00e0 distance<\/a> dans un mod\u00e8le flexible et optimis\u00e9. Gr\u00e2ce \u00e0 notre solution, une PME peut constituer son propre&nbsp;centre de services partag\u00e9s externalis\u00e9&nbsp;sans supporter les co\u00fbts et contraintes d\u2019une implantation physique. Gestion de la paie, support administratif, assistance RH, service client, IT\u202f: tout peut \u00eatre g\u00e9r\u00e9 par une \u00e9quipe d\u00e9di\u00e9e, s\u00e9lectionn\u00e9e dans notre vivier de talents et encadr\u00e9e par nos experts en portage salarial et gestion RH. L\u2019impact est double\u202f: r\u00e9duire ses co\u00fbts op\u00e9rationnels tout en contribuant \u00e0 l\u2019employabilit\u00e9 locale dans des territoires souvent sous-exploit\u00e9s. Avec Talenteum, le CSP devient une solution sur-mesure, agile et r\u00e9solument responsable, qui s\u2019adapte aux besoins de chaque entreprise, qu\u2019elle soit une start-up en pleine croissance ou une grande structure cherchant \u00e0 rationaliser ses fonctions support.<\/p>\n\n\n\n<p>Le&nbsp;centre de services partag\u00e9s&nbsp;n\u2019est plus une option r\u00e9serv\u00e9e aux g\u00e9ants internationaux. Dans un monde o\u00f9 la performance se conjugue avec agilit\u00e9 et responsabilit\u00e9, mutualiser ses fonctions support devient un choix strat\u00e9gique pour toutes les entreprises. Gr\u00e2ce \u00e0 la digitalisation et \u00e0 l\u2019externalisation \u00e9thique, chaque organisation peut cr\u00e9er son CSP sur mesure, gagner en efficacit\u00e9 et en comp\u00e9titivit\u00e9. Avec&nbsp;Talenteum, cette opportunit\u00e9 s\u2019ouvre aux entreprises qui veulent allier&nbsp;r\u00e9duction des co\u00fbts,&nbsp;qualit\u00e9 de service&nbsp;et&nbsp;impact social positif. La question n\u2019est donc plus&nbsp;<em>pourquoi<\/em>&nbsp;cr\u00e9er un CSP, mais&nbsp;<em>quand<\/em>&nbsp;et&nbsp;<em>avec qui<\/em>\u202f?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udccc FAQ : &nbsp;Tout savoir sur les centres de services partag\u00e9s<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1750944831990\"><strong class=\"schema-faq-question\"><strong><strong>Qu\u2019est-ce qu\u2019un centre de services partag\u00e9s (CSP) ?<\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Un centre de services partag\u00e9s est une entit\u00e9 interne ou externalis\u00e9e qui regroupe des fonctions support (paie, RH, comptabilit\u00e9, IT) pour les rendre plus efficaces et moins co\u00fbteuses.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1750944921368\"><strong class=\"schema-faq-question\"><strong><strong>Quels sont les avantages d\u2019un CSP pour une entreprise ?<\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Le CSP permet de r\u00e9duire les co\u00fbts, standardiser les processus, gagner du temps, am\u00e9liorer la qualit\u00e9 de service et se concentrer sur le c\u0153ur de m\u00e9tier.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1750944979794\"><strong class=\"schema-faq-question\"><strong><strong>Quelles entreprises utilisent des centres de services partag\u00e9s ?<\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Des multinationales comme Unilever, Nestl\u00e9 ou Siemens, mais aussi de plus en plus de PME et start-ups qui veulent mutualiser certaines fonctions support.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1750945016817\"><strong class=\"schema-faq-question\"><strong><strong>Quels m\u00e9tiers ou fonctions peut-on centraliser dans un CSP ?<\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">On peut regrouper la gestion de la paie, la comptabilit\u00e9, la facturation, le service client, le support informatique ou encore certaines t\u00e2ches administratives.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1750945033761\"><strong class=\"schema-faq-question\"><strong><strong>O\u00f9 peut-on implanter un centre de services partag\u00e9s ?<\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Les CSP peuvent \u00eatre internes, situ\u00e9s au si\u00e8ge ou dans un pays \u00e0 bas co\u00fbts, ou externalis\u00e9s dans des pays comme l\u2019Inde, la Pologne, Madagascar, l\u2019\u00cele Maurice ou le Maroc.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1750945065033\"><strong class=\"schema-faq-question\"><strong><strong>Comment cr\u00e9er un centre de services partag\u00e9s ?<\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Il faut identifier les processus \u00e0 mutualiser, choisir un lieu ou un partenaire, constituer l\u2019\u00e9quipe, mettre en place des outils de gestion, puis assurer un suivi de la qualit\u00e9.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1750945090370\"><strong class=\"schema-faq-question\"><strong><strong><strong>Quelle diff\u00e9rence entre externalisation classique et CSP ?<\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Un CSP reste pilot\u00e9 par l\u2019entreprise qui garde la main sur les processus. L\u2019externalisation confie totalement la fonction \u00e0 un prestataire externe sp\u00e9cialis\u00e9.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1750945122736\"><strong class=\"schema-faq-question\"><strong><strong><strong>Pourquoi choisir Talenteum pour son centre de services partag\u00e9s ?<\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Talenteum propose un vivier de talents qualifi\u00e9s bas\u00e9s en Afrique, pr\u00eats \u00e0 travailler \u00e0 distance, tout en g\u00e9rant pour vous la conformit\u00e9 administrative et sociale gr\u00e2ce au portage salarial.<\/p> <\/div> <\/div>\n<\/blockquote>\n\n\n<p><!-- \/wp:post-content --><\/p>\n<p><!-- wp:heading {\"level\":3} --><\/p>\n<h3 class=\"wp-block-heading\">\u00a0<\/h3>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:image {\"lightbox\":{\"enabled\":false},\"id\":4334,\"width\":\"388px\",\"height\":\"auto\",\"sizeSlug\":\"full\",\"linkDestination\":\"custom\",\"align\":\"right\"} --><\/p>\n<figure class=\"wp-block-image alignright size-full is-resized\"><a href=\"https:\/\/talenteum.com\/fr\/rejoignez-nous\"><img fetchpriority=\"high\" decoding=\"async\" width=\"524\" height=\"334\" class=\"wp-image-4334\" style=\"width: 388px; height: auto;\" src=\"https:\/\/talenteum.com\/wp-content\/uploads\/2025\/03\/Contact-Us.jpg\" alt=\"\" srcset=\"https:\/\/talenteum.com\/wp-content\/uploads\/2025\/03\/Contact-Us.jpg 524w, https:\/\/talenteum.com\/wp-content\/uploads\/2025\/03\/Contact-Us-300x191.jpg 300w\" sizes=\"(max-width: 524px) 100vw, 524px\" \/><\/a><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\ud83d\udc49 <a href=\"https:\/\/talenteum.com\/fr\/rejoignez-nous\/\" target=\"_blank\" rel=\"noopener\">Contactez-nous<\/a> pour \u00e9changer sur votre projet et \u00e9viter les pi\u00e8ges de l\u2019externalisation \u00e0 l\u2019\u00e9tranger ou d\u00e9couvrez notre plateforme technologique sur : <a href=\"https:\/\/www.breedj.com\/\">www.breedj.com<\/a><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>","protected":false},"excerpt":{"rendered":"<p>\u00a0 \ud83d\udc49 Contactez-nous pour \u00e9changer sur votre projet et \u00e9viter les pi\u00e8ges de l\u2019externalisation \u00e0 l\u2019\u00e9tranger ou d\u00e9couvrez notre plateforme technologique sur : 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CSP ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"On peut regrouper la gestion de la paie, la comptabilit\u00e9, la facturation, le service client, le support informatique ou encore certaines t\u00e2ches administratives.","inLanguage":"fr-FR"},"inLanguage":"fr-FR"},{"@type":"Question","@id":"https:\/\/talenteum.com\/fr\/comment-constituer-un-centre-de-services-partages\/#faq-question-1750945033761","position":5,"url":"https:\/\/talenteum.com\/fr\/comment-constituer-un-centre-de-services-partages\/#faq-question-1750945033761","name":"O\u00f9 peut-on implanter un centre de services partag\u00e9s ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Les CSP peuvent \u00eatre internes, situ\u00e9s au si\u00e8ge ou dans un pays \u00e0 bas co\u00fbts, ou externalis\u00e9s dans des pays comme l\u2019Inde, la Pologne, Madagascar, l\u2019\u00cele Maurice ou le Maroc.","inLanguage":"fr-FR"},"inLanguage":"fr-FR"},{"@type":"Question","@id":"https:\/\/talenteum.com\/fr\/comment-constituer-un-centre-de-services-partages\/#faq-question-1750945065033","position":6,"url":"https:\/\/talenteum.com\/fr\/comment-constituer-un-centre-de-services-partages\/#faq-question-1750945065033","name":"Comment cr\u00e9er un centre de services partag\u00e9s ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Il faut identifier les processus \u00e0 mutualiser, choisir un lieu ou un partenaire, constituer l\u2019\u00e9quipe, mettre en place des outils de gestion, puis assurer un suivi de la qualit\u00e9.","inLanguage":"fr-FR"},"inLanguage":"fr-FR"},{"@type":"Question","@id":"https:\/\/talenteum.com\/fr\/comment-constituer-un-centre-de-services-partages\/#faq-question-1750945090370","position":7,"url":"https:\/\/talenteum.com\/fr\/comment-constituer-un-centre-de-services-partages\/#faq-question-1750945090370","name":"Quelle diff\u00e9rence entre externalisation classique et CSP ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Un CSP reste pilot\u00e9 par l\u2019entreprise qui garde la main sur les processus. L\u2019externalisation confie totalement la fonction \u00e0 un prestataire externe sp\u00e9cialis\u00e9.","inLanguage":"fr-FR"},"inLanguage":"fr-FR"},{"@type":"Question","@id":"https:\/\/talenteum.com\/fr\/comment-constituer-un-centre-de-services-partages\/#faq-question-1750945122736","position":8,"url":"https:\/\/talenteum.com\/fr\/comment-constituer-un-centre-de-services-partages\/#faq-question-1750945122736","name":"Pourquoi choisir Talenteum pour son centre de services partag\u00e9s ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Talenteum propose un vivier de talents qualifi\u00e9s bas\u00e9s en Afrique, pr\u00eats \u00e0 travailler \u00e0 distance, tout en g\u00e9rant pour vous la conformit\u00e9 administrative et sociale gr\u00e2ce au portage salarial.","inLanguage":"fr-FR"},"inLanguage":"fr-FR"}]}},"_links":{"self":[{"href":"https:\/\/talenteum.com\/fr\/wp-json\/wp\/v2\/posts\/5360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/talenteum.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/talenteum.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/talenteum.com\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/talenteum.com\/fr\/wp-json\/wp\/v2\/comments?post=5360"}],"version-history":[{"count":20,"href":"https:\/\/talenteum.com\/fr\/wp-json\/wp\/v2\/posts\/5360\/revisions"}],"predecessor-version":[{"id":5415,"href":"https:\/\/talenteum.com\/fr\/wp-json\/wp\/v2\/posts\/5360\/revisions\/5415"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/talenteum.com\/fr\/wp-json\/wp\/v2\/media\/5366"}],"wp:attachment":[{"href":"https:\/\/talenteum.com\/fr\/wp-json\/wp\/v2\/media?parent=5360"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/talenteum.com\/fr\/wp-json\/wp\/v2\/categories?post=5360"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/talenteum.com\/fr\/wp-json\/wp\/v2\/tags?post=5360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}