N°12865 Customer Service Manager

CUSTOMER MANAGEMENT

ADMINISTARTION

GRAPHIC DESIGN

Level of experience : From 7 to 10 years

Level of study : Graduate

Country : Nigeria

Local time : 02:56 ( UTC +01:00 )

2500 €/ Month

Availability : Immediately

Number : #12865

Talenteum charges the cost of the Talents made available and is only remunerated by a monthly subscription starting at € 190/month.

Experiences

Virtual Executive Assistant

AideMate December 2019 to Today

Key contributions:
Handle personal sensitive issues discreetly and on time.
Acting as the gatekeeper for the CEO and President to prioritize meeting requests and tasks, ensuring they are able to focus valuable time on other strategic activities.
Providing administrative support to domestic and international teams.
Arranging complex/detailed plans and itineraries for personal/corporate domestic and international travel and other support with respect to housing, healthcare, legal issues, local customs etc.
Delivering correspondence on behalf of the executives, including invitations, letter of thanks and other follow up communications.
Coordinate and manage executive complex schedules while exercising judgment, professionalism and tact.

Customer Representative Officer

United Bank For Africa PLC February 2015 to December 2017

Recruited as a first port of call for all cash and noncash-related enquiries from customer, offering insightful advice and guidance to every person, this I achieved by matching products and services to our customers’ needs and by processing transactions swiftly, efficiently and accurately.

Key contributions:
Substantially reduced turnaround time (TAT) for all remittance transactions by over 45%.
Set precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times.
Proper and efficient account maintenance that encourages customer retention and satisfaction.
Communicate directly with customers on the floor and ensure their shopping experience is pleasant, productive, and memorable, and to mediate any situations that may have escalated.
Research and resolve customer enquiries, acting as the customer liaison between other bank departments when necessary.
Cross-sell the bank’s products and services based on customer needs per the bank’s program standards

Trainings

LinkedIn Learning

Quickbooks Training July 2022 to Today

Quickbooks: This course on Quickbook was an introductory course to Quickbooks. I learnt how to use the platform for account creation, invoice delivery, discount applications etc...

validated

What do you want to do ?

About me

As a successful business professional, I'm committed to achieving exceptional results and doing great work, as I've always demonstrated. As a Customer Service Executive with United Bank for Africa PLC, I quickly learned how to deal with de-escalation, organize my workflow, and oversee my team with diplomacy and tact.

My passion is to provide exceptional service that exceeds customers'/clients' expectations, resulting in a win-win situation for all parties involved. I understand that the customer is at the heart of every flourishing, successful business. I am a self-starter who excels at quickly adapting and learning. I'm good at problem solving and work well on my own with little supervision.

My working method combines design thinking and behavioral models.