N°12848 Customer Support Specialist

CUSTOMER CARE SERVICE

ADMINISTRATIVE SUPPORT

COMMUNICATION

Level of experience : From 1 to 2 years

Level of study : Undergraduate

Country : Mauritius

Local time : 05:55 ( UTC +04:00 )

Availability : Not defined

Number : #12848

Talenteum charges the cost of the Talents made available and is only remunerated by a monthly subscription starting at € 190/month.

Experiences

Insolvency advisor

EbeneGate Mauritius (Creditfix Ltd) March 2021 to March 2022

• Familiarized with the process of Creditfix acting as a middle-man between a client and a creditor (to whom the client owes money)based in UK
• Completed tasks like proof of debts, inputting the amount owed on the system to pay the creditors monthly from the monthly contribution made by the client once they entered in an arrangement with us, it included calculation of the amount owed as per the client and the creditor, followed by a review of supporting evidence to ensure smooth running of their arrangement
• Communicated with creditors to make sure clients are not chased directly and all correspondences go through us first
• Assisted in helping clients not being chased by bailiffs if they are in an arrangement
• Liaised with clients and creditors via inbound, outbound calls and email
• Additional task such as identifying a potential breach in the arrangement of a client and taking
action to rectify the breach

Customer support specialist

Ceridian Mauritius December 2019 to January 2021

• Liaised and communicated with clients from UK, US and CANADA via phone and email
• Flexible to work at different shifts

• Assisted and handled payroll queries, benefits and insurance queries and software related access
• Working alongside the payroll team at Mauritius and UK
• Assisting in calculation of pay for UK Client
• Liaised with customers via inbound and outbound calls
• Assisting client to provide first call resolution to queries received
• Additional task such as joining a call with UK client to assist with rectification of pay for known
issues
• Doing follow up and ensuring customers are provided with resolution within expected time frame.

Trainee - Procurement and Supply

Central Water Authority Headquarter March 2017 to May 2017

• Familiarized with the procurement cycle, quotation forms and different request forms used within the procurement section
• Assisted in the drafting of Request for Quotations (RFQs), summary sheet for Request for Quotations
• Attending Bid Opening Committee and Procurement Committee (PRC)
• Liaised and communicated with potential bidders and performing duties like photocopy,
scanning and sending emails to suppliers
• Verification of Local Purchase Orders
• Classification of documents for contracts
• Assisted in the preparation of letter of award, agenda for bid opening committee, notes of
meeting, sales of store documents, addendum, memorandum and letters
• Filing of tender documents
• Vetting of documents
• Posting of purchase requisition
• Compilation of Annual Procurement Plan information
• Assisted in the delivery of items in stationary store, St Paul

Certifications

BSc (Hons) Management with Law

October 2018

BSc (Hons) Management with Law

Certification Authority : University of Technology, Mauritius

Higher School Certificate

December 2014

Higher School Certificate

Certification Authority : Cambridge

What do you want to do ?

About me

I have a bachelors degree in BSc Hons Management with Law. I have experience as a customer support specialist and insolvency advisor for a year each. I have also worked as trainee in the procurement and supply department of the central water authority. I have good knowledge of Dayforce, D365, VisionBlue solutions and Microsoft word,PowerPoint and excel. I have an additional IC3 certification. I am very fluent in english - both written and spoken and I speak and write basic French.