• Oversee social media content creation.
• Creation of email newsletters on a regular basis and management of email databases.
• Manage the hotel’s digital communities.
• Liaising with third party vendors such as event organizers, influencers, brand ambassadors.
• Management of influencers for the hotels.
• Social care and digital crisis management on all platforms.
• Implement social media and communication campaigns to align with marketing strategies.
• Compile monthly performance reports based on key performance indicators.
• Monitoring of performance and creation of online advertisements for both hotels.

• Handling online media monitoring in given projects; review coverage, newsworthy topics, identify influencers and opportunities.
• Coordinate communication research in given projects.
• Tailor reports for specific audiences and platforms.
• Coordinate digital media and public opinion data analysis via search, Facebook, twitter, LinkedIn, Instagram.
• Assess use, mentions, and competitors, analyze networks and sentiment, trends and topics of discussion.
• Contribute to project reports.
• Data collection and analysis.

• Oversee social media content management.

• Implement social media and communication campaigns to align with marketing strategies.
• Provide engaging text, image and video content for client’s social media accounts.
• Respond to comments and customer queries in a timely manner.
• Monitor and report on feedback and online reviews.
• Organize and participate in events to build community and boost brand awareness.
• Build relationships with customers and potential customers.
• Strategy development for activations (Pre, During and Post activations)