Our client is one of the leaders in the Banking Sector in Mauritius. 

As Change Executive - Consultant, you will be responsible of the following:

 Fully understand the change and identify impacts of the change on all relevant stakeholders;
 Draft and execute the change management plan to ensure smooth implementation and sustainable adoption of the change;
 Build on learnings from past implementations to advise and support teams prior and during implementation phase to ensure adoption of product and process changes;
 Co-create and deliver training to equip the impacted actors with the right skills and knowledge and ensure team readiness to handle the change;
 Act as a point of contact between the development team and the end-users to collect or escalate feedback/issues during and after launches;
 Trouble shoot issues and provide support to end-users on the systems and/or processes being implemented;
 Consolidate feedback from users and report summarized highlights to the development team to improve their journey;
 Share progress, KPIs and success stories following each product roll-out to concerned stakeholders;
 Track and analyse available stats in view of implementing initiatives to ensure that objectives of journeys (adoption, faster turnaround time, increased business etc.) are met;
 Build hype and excitement while managing fears and concerns during implementation phase.

Job Requirements:

The ideal candidate will have:

 Degree holder;
 Minimum of 5 years’ banking experience preferably in business lines or in banking operations.

Competencies:

The ideal candidate should have:
 Good analytical skills;
 Good knowledge of banking products, services and operations;
 Excellent communication and interpersonal skills;
 Good Presentation skills and ability to convey complex concepts in a simplified manner;
 Ability to handle disruptions while giving training and overcome group resistance;
 Fast learner to be able to quickly grasp new concepts/processes outside his/her expertise competencies.