PUBLICATION : 19 déc 2019

DIPLOME REQUIS : Bac + 2

NIVEAU D'EXPERIENCE : Expérience entre 2 ans et 5 ans

SECTEUR D'ACTIVITE : Administratif




CUSTOMER SUPPORT

Société : SC000012




TYPE DE CONTRAT : Contrat à durée indéterminée

Durée : Indéterminée

CUSTOMER SUPPORT SALES AGENT BACK OFFICE

DESCRIPTION DE L'OFFRE

Providing support to our customers via chat and email o ease their experience on the platform, answer questions, and provide consultative assistance.

 

  • Provide support for customers primarily via email, chat, phone, webinar, etc to ease their experience on the platform, answer questions, and provide consultative assistance.

  • “Own” each customer interaction. Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.

  • Develop a comprehensive understanding of our platform, processes, & practices to ensure quality assistance with incoming customer queries. Continuous learning is necessary as we expand service offerings and make improvements. 

DESCRIPTION DU PROFIL RECHERCHÉ

  • Diploma or Degree in a  Business related discipline (Management, Business, Marketing)

  • Must be fluent in English & French. Proficiency in additional languages would be appreciated.

  • At least 1 year working experience preferably with international exposure in a support role (even if only dealing with international clients over the phone)

  • Experience in Online Chat support would be a plus

  • Must be able to speak with a customer as a first level support.

  • Good oral and written communication skills (email etiquette)