Niveau d'étude : Bac + 5 et plus
Niveau d'expérience : Expérience > 10 ans
I am experienced in Retail Sales, Customer Experience and Customer Insights within Retail and Call Center. With great teams behind me, some of my achievements included: Creating positive retail and call center experience and achieving number one position on Net Promoter Score for Customer Services in the industry, for four years in a row. Leading engaged and motivated teams for three years in a row, with a 24% increase in employees' engagement, leading to improving productivity by 19%. Managing retail projects with a budget of about SEK 5,4 million, and saved 25% of the budget. Developing retail support strategies that exceeded some of sales targets by 37% and improved customers experience by 13%. Streamlining processes that led to a decrease of 41% in process related issues. Editing more than 1000 customer communications for a seasonal promotion; we exceeded revenue expectations by 36%.